1) How long does a pet transport take?

This depends on weather, road, and traffic conditions.

We run a route so all transport durations vary depending on our route.

A coast to coast transport can take up to seven to fourteen days.

2)  Do I need a Crate.

No…. we can supply the crate for your pets transport with no additional charge.

3) Will my pet be exercised?

Yes.  About every three to four hours our drivers stop and exercise all pets on board.

Small puppies are placed in a X-pen on a sanitized tarp for exercise.

Large adults are walked individually.

4) How do I pay for my pets transport?

We currently accept payments with credit cards through Pay Pal. Cashiers check,or  money orders.

No personal checks can be accepted at any time.

5) Will my pet need a health certificate?

Yes, The USDA requires all pets need a Valid Vet health Certificate.

Please make a copy of the pets health cert. As well as a copy of the rabies vaccination for the receiver. Send the copies in an envelope with any additional paperwork that you would like the receiver to receive.

Old shot records will not work. You can download  and print our online heath Certificate to take to your vet.

Click here.

6) Can I send additional items with my pet?

Space is limited on the van. You are welcome to send a blanket a small chew toy, etc.

However if you want these items to ride in the crate with your pet and they are soiled .Our drivers will be removing them and give them to you in a plastic bag upon arrival.

ATTN:  Puppies do soil there crates along with whatever is in the crate with them. These accidents are taken care of immediately and your items will be removed.

There will be an additional charge for sending extra items that are not listed here.

Any additional paperwork for the receiver needs to be labeled with their name and in an envelope.

7) Do the drivers accept tips?

Yes, Tips are greatly appreciated.

8) What states do you cover?

Contact us for State availability. State coverage varies depending on the Weather.

9) What do I need to supply for my pets Transport?

A valid health Certificate, A Copy for the receiver,

Thick Padding for the crate. (Additional padding for longer transports)

Enough food for transport labeled and in a Ziplock bag.

A Full body harness for Dogs that need to be walked or choke collar

( This excludes puppies)

Small bag of cat litter for Cats being transported.

Fax or mail in our contract and Emergency release form.

Any paperwork for the receiver in a labeled envelope.

All Pets need to be treated for any Parasites and Bathed before the drivers arrive for the pickup.

10)  Will my pet be fed during the transport.

Yes, Pets are offered food and water at all times unless otherwise specified.

11.) How do you take care of Cats during a transport—food, water changing the liter?  Comfort, petting tlc?

Yes,  Cats will have food and water at all times. (Unless specified otherwise by the shipper). A litter box will be inside the crate while in transport and kept clean during the transport. We have two drivers so any accidents are taken care of immediately.
Cats and kittens are taken from their crates at every gas stop and handled and petted to reduce stress from the transport. Unless the shipper specifies otherwise.
( All doors are kept closed at this time to prevent an escape.)

12.) How many other pets will be on board with my pet?

In almost all cases there is no more than seven pets on board at any given time.  At the start of the transport week there may be two to three pets and toward the end of the transport week two to three pets on board. The amount changes hourly due to other drop offs and pickups along the route.

13.) Is it possible for my pet to be the only one on board during his/her transport?

Yes, Special pricing will apply. Contact us for a quote.

14.) Can I contact the drivers during my pets transport?

Yes,  Although we ask that you limit your conversation time and actual calls to once a day. The safety of the pets as well as the drivers is top priority and talking on the phone takes attention away from the road.

15.) Do you transport Rescues or pets from shelters?

NO….  Due to most rescue pets having temperamental ,behavioral and health problems we cannot ensure the safety of our drivers and the other pets on board if we transport them.

16) Do you provide insurance coverage on pets being transported.

We will cover up to five hundred dollars for accidental death coverage or loss of individual pets. If you feel you need additional coverage please go here….  EMBRACE PET INSURANCE.

And take any additional insurance you feel may be needed.

Please Read………………….

About your transport :
When you contact us you will get an estimated week of delivery.
We will contact both the shipper as well as the receiver the day before our transport week starts with an estimated day and time of your pets delivery. This could change due to many factors that may happen along the route
At this time both parties will be given the drivers contact numbers. We contact both the shipper as well as the receiver about an hour hour before any pickup or delivery .
You will be notified first should your pet need any emergency medical attention.
We are a 24 hr transport service with other customers during the transport so therefor we cannot guarantee a specific pick up or drop off time for your pet due to weather, road construction,emergency stops, etc.
Also our normal business hours consist of 24 hours a day.So both parties must be flexible and understanding about the pets day and time of pickup and drop off during the scheduled week. Once you have been given an estimated day of pick up and delivery.
Both parties will need to allow 24 hr access allowance for the drivers to arrive.
Coast to coast transports can take up to two weeks for delivery.
 If you cannot work with these terms you may need to set up the VIP one Pet transport.
Contact us for further details.